About Resilient
With over 32 years experience in the technology sector and native Vermont values, our President Shannon King started Resilient Networks with a desire to deliver a concierge/boutique type technology experience for his clients.
Today, we are a close‑knit team of seven, grounded in trusted partnerships and committed to advocating for our clients and their staff.
If you demand highly functional technology, enjoy trustworthy relationships and looking for someone to stand by you to grow your business…
Give us a look! -Shannon
History
Providing Technology and Security Services Since 1994
The Resilient team is made up of non‑traditional IT professionals. You won’t find back‑room geeks here—only approachable, knowledgeable people who genuinely enjoy helping others. We thrive on life experience and meaningful connections with our clients.
Full Service, Quality
Security Services
The Resilient Team aligns with industry leading enterprise class hardware and software vendors that provide reliable business solutions that both enhance productivity and security. Resilient will keep your enterprise secure and primed for growth.
Technology
- Microsoft, Google
- Cloud Computing
- Managed Services
- Value added Resale
- Managed Fiber Internet
Security
- Enterprise Class Internet Connectivity
- Unmatched Perimtert Firewalls
- Network Segmentation with VLAN Isolation
- Secure Trusted Staff Wireless Networks
- DMZ Untrusted Guest Wireless Networks
Who We Are
Our Approach
We take a hands‑on, people‑first approach to technology. We start by understanding how our clients operate, what’s critical to their success, and where risk or friction exists. From there, we design, support, and manage technology with clarity, urgency, and care.
We believe in advocacy over automation, relationships over tickets, and outcomes over checklists. Our team works closely with clients and their staff, communicates openly, and takes ownership when things matter most. Every interaction is delivered with a concierge mindset—responsive, practical, and grounded in real‑world experience.
Leadership
We lead with responsibility, humility, and accountability. Leadership at Resilient isn’t about hierarchy or ego it’s about showing up, taking ownership, and doing what’s right for our clients and our colleagues.
We believe strong leadership means listening first, acting with intention, and standing shoulder‑to‑shoulder when it matters most. We advocate for our clients, support our people, and make decisions guided by long‑term trust rather than short‑term convenience.
Partnerships
We partner with a select group of enterprise class technology vendors who share our commitment to people‑first technology, accountability, and long‑term outcomes. We prioritize depth over breadth, choosing partners who provide strong engineering, clear escalation paths, and a willingness to stand alongside us when things matter most. Every partnership supports our role as trusted client advocates not just resellers ensuring the right solutions, backed by real support and shared responsibility.
Careers
Why You’ll Love Working at Resilient
People Over Tickets
We’re a people‑first organization. You’ll work directly with clients, build real relationships, and see the impact of your work no back‑room isolation or endless ticket churn.
Trusted, Not Micromanaged
We hire adults and treat them like it. Our team is built on trust, ownership, and accountability not rigid scripts or constant oversight.
Concierge‑Level Culture
We deliver white‑glove service externally and support each other the same way internally. Responsiveness, respect, and clear communication are part of how we work not buzzwords.
Non‑Traditional, Forward‑Thinking Team
We value life experience, emotional intelligence, and practical problem‑solving just as much as technical skill. If you’re curious, thoughtful, and people‑oriented, you’ll fit right in.
Small Team, Big Voice
As part of a tight‑knit team of seven, your ideas are heard, your contributions are visible, and your growth is real not buried in layers of bureaucracy.
Grow With Us
We invest in learning, skill development, and long‑term careers. As we grow, you grow—with opportunity to expand your role, influence, and expertise.
Community & Values
What makes us tick!
People First
We believe great technology starts with great people. We lead with empathy, approachability, and respect for our clients, their staff, and our team.
Advocacy Over Transactions
We don’t just support systems we advocate for the people who rely on them. We act in our clients’ best interests, even when it’s harder or less convenient.
Trust & True Partnership
We build long‑term relationships grounded in honesty, accountability, and shared goals. Trust is earned through action, consistency, and transparency.
Concierge‑Level Care
We deliver responsive, attentive, high‑touch support. Every interaction is handled with urgency, clarity, and care especially when it matters most.
Real‑World Experience Matters
Our team brings life experience, not just technical credentials. We value judgment, communication, and practical problem‑solving over theory alone.
Human, Not “Back‑Room IT”
We reject the stereotype. Our team is visible, engaged, and genuinely happy to help clear communicators who meet people where they are.
Community & Connection
We thrive on meaningful relationships with our clients, partners, and local community. Technology is the tool; connection is the outcome.
Purpose‑Driven Excellence
We take pride in doing the work the right way, with care, craftsmanship, and intention especially in critical environments where failure isn’t an option.
Testimonials
“Resilient feels like part of our organization, not an outside IT vendor.”
They take the time to understand our environment, communicate clearly with our staff, and advocate for us when it matters most. Their team shows up, takes ownership, and follows through.
— Executive Director, Healthcare Organization
Resilient brings strong leadership to every interaction. Their ability to manage risk, communicate clearly, and make sound decisions under pressure gives us confidence in our technology and our partnership.
— CIO, Mid‑Market Enterprise
Resilient consistently acts as an advocate for our team. They recommend solutions thoughtfully, explain tradeoffs honestly, and prioritize long‑term outcomes over short‑term fixes.
— IT Director, Professional Services Firm
The Resilient team is approachable, responsive, and genuinely invested in our success. When issues arise, they don’t deflect or delay—they lean in and get it resolved. The experience is night and day compared to traditional MSPs.
— Operations Manager, Manufacturing Company